15+ Best IT Support Courses & Certifications Online in 2023

How can you learn IT help desk support?

IT help desk support deals with answering customer questions and queries about computer systems, hardware, and software. But doing this from the standpoint of offering technical assistance.

While it may sound quite simple, providing professional IT support is quite involving when you get down to it.

First, you’ll need a proper understanding of technical support fundamentals, get started with system administration before delving deep into general IT infrastructure.

However, if you learn these skills from the best IT support courses and certifications online, you’ll be able to pick the most in-demand and usable skills quickly, without having to wade through a ton of unnecessary theory work.

In this article we are going to look at the best IT help desk support courses and certifications online to help you get started learning IT support.

These courses will teach you all you need to get an entry-level IT support technician.

1. Google IT Support Professional Certificate | Coursera 

This program includes over 100 hours of instruction and hundreds of practice-based assessments, which will help you simulate real-world IT support scenarios that are critical for success in the workplace.

It includes highly interactive video lectures exclusively developed by Google employees with decades of experience in IT.

Through a mix of videos, assessments, and hands-on labs, this is one of the best IT support courses online that  introduces troubleshooting, customer service, networking, operating systems, and security — foundational IT skills required for an entry-level job. 

By the end of this training you shall have acquired skills in: network protocols, cloud computing, Windows operating system, Linux command line, systems administration, encryption algorithms and techniques, and more. 

Sign up today and start learning concrete skills that top employers are hiring for.

2. Technical Support Fundamentals | Coursera 

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. 

In this IT support training course online, you’ll be introduced to the world of Information Technology (IT). You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. 

Once you take this course you’ll cover a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

By the end of this IT support certification course, you’ll be able to understand how the binary system works, assemble a computer from scratch, as well as understand what the Internet is, how it works, and the impact it has in the modern world.

Related:
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3. IT service operations and Service Desk management | Udemy 

The course material is based on the ITSM best practices, MOF(r), and the instructor’s 15 years experience as an ITSM consultant. So during this IT support training on Udemy, you’ll learn a lot of  tips & tricks to make Service Desk performance better.

Some of the concepts you’ll learn include Incident and Request classification, specific features of performing major Incident resolving. You’ll learn and practice on creating Incident and Request models for certain types of user calls.

While Monitoring/Event management studies you’ll learn the best practices of building-in monitoring tools in an IT service, types of events, and management of them.

Once you finish this course you’ll  become better prepared to sit for the professional ITSM intermediate level certifications.

4. IT Support and Service Desk jobs -Crash Course for Beginners | Udemy 

This is not yet another course showing you how to configure Windows 10 or Outlook. It is instead designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. 

Through this IT helpdesk support training you’ll be able to understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst.

However, it is not best suited for complete beginners as the instructor assumes you already have some basic IT skills and knowledge. It is particularly designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. 

You’ll also learn remote support and communication tools, a high level overview of system hardware and software, as well as an introduction to Microsoft Office 365.

5. Become an IT Support Technician Learning Path | LinkedIn Learning

This IT service desk support course online will teach you the core concepts of PC maintenance to prepare for a job as an IT technician. 

So you’ll move from deployment, administration, and networking fundamentals for Windows 10 to the basics of PC anatomy and troubleshooting, developing the skills you need to identify and resolve IT issues.

By the time you finish this course you shall have learnt how to resolve the most common issues, such as startup errors, shutdown problems, improper system settings, malware, and more. 

In addition to that, the instructor also demonstrates maintenance techniques to help protect and improve the performance of storage drives, and shows you how to address problems you encounter with devices like printers and monitors. 

You then finish up with tips on restoring network and internet connectivity.